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  • Houman Asefi

Customer Experience in Healthcare Practice is Becoming Telehealth

As the healthcare industry is becoming more consumer-oriented, it is important for the healthcare provider to put the needs and requirements of their patients into consideration and ensure that they receive the best possible services. As Telehealth or #HealthTech comes into the picture, tracking consumer behavior and ensuring that they receive the right treatment, it would eventually be easier to manage the healthcare data and produce rich insights.




Here are some of the ways in which Telehealth can help in improving customer experience in the healthcare practice:



Meet the patients at their comfort space


Communicating safely and effectively is extremely important in the healthcare sector especially when it comes to the patients.


Telehealth can help in providing consistency in the patient experience at every given touchpoint and make it easy for the customer service professionals to deliver experiences that are personalized for the patients.



With the telehealth platforms and proper #HealthStrategy, you can reach out to the patients wherever they are comfortable from and deliver exceptional care and improve the patient outcomes.



Get a holistic view of the patients



As it is now easy to track the health data, you can easily get a holistic view of the patient journey. It also includes optimizing the insights and the data in order to help the doctor provide better customer service and ensure higher level of engagement.



Also, with the availability of tools that can help in determining health history, schedule appointments and also provide a centralized view of the records in order to provide a more comprehensive care.



Rely on technology for improving efficiency.



By incorporating appropriate tools and technology in order to improve the patient experience, you can automate manual tasks, allow the patients to self-serve, boost the productivity, and connect the patients with appropriate specialists, and at the same time, fast track on the urgent issues.


In addition, you can also provide role-based access to the health information of a particular patient which complies with HIPAA, and thus build the trust with the patient.



Right from nurses and doctors along with everyone else in the house, you can use technology to keep the role-based data safe and secure.


Use on-demand services to build continuous relationships.



Telehealth platforms are not just restricted to transactional activities. Such platforms can help in showcasing the offerings such as therapy, nutrition counseling, along with urgent care solutions in order to align the lifestyle of the patients and also help in building long-lasting relationships with the patients.



This would help in increasing the awareness of the services that are available and also make it easier for them to access the care that they need at a specific moment.



Patients always expect high-quality services and experience when it comes to health and today this can be met easily. Telehealth will be able to revolutionize the healthcare industry and also help in retaining the patients and ensure excellent care and services to them.


Every aspect of telehealth can be made patient-centric and also support the efforts with innovative tools and technology. This will also boost efficiency as well as overall patient care.

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